Lami

25 Dec, 2025

Communication is said to be effective when there is understanding,feed back and satisfaction. Communication is official when: It follows a definite communication pattern It strictly adhered to a code of conduct It follows a clear chain of command. We communicate in the federal civil service for the following reasons: To share information Persuasion Goodwill Entertainment Skills in communication includes Speaking skills Writing skills Reading skills Listening skills Elements of communication includes: Sender Receiver Message Channel Feedback Communication starts with the sender and ends with the receiver who gives a feedback. Communication is not creating impression but expressing ideas. In communication the use of unnecessary vocabulary should be avoided. Simple understandable language is encouraged. Rules of grammar must be followed. Aemo is used mainly to convey information within an organisation. A basic memo should have the following: Heading Sender Recipients Reference Date Subject Content Signature Communication ist be done in clear written form 1. Think clearly and constructively 2. Assemble facts 3. Arrange points in logical sequence 4. Commit your views to paper 5. Use interesting illustrations. Sources of official communication includes: 1. Constitution of the Federal republic of Nigeria 2. Public Service rules 3. Civil Service handbook 4. Financial regulation 5. Circulars 6. Fiscal responsible etc MINUTES WRITING Minutes are a brief summary of what was discussed in a meeting. Structure of a minutes Heading Present Apologies Absent In attendance Opening Adoption of agenda Reading of minutes Adoption of minutes Matters arising from last minutes AOB Closing Qualities of a good minutes Should be brief Simple English Clear and logical REPORT WRITING A report is a formal Statement of the findings of an investigation In writing a report, investigation must be done, not based on emotions. It must be an account of what has happened. Every report must have heading. STYLES OF REPORT WRITING Letter format Schematic style Letter format: .Report must always have a heading .There must be an introductory paragraph . It must contain the objectives of the report . Methodology Findings Recommendations Actions to be taken LEGAL IMPLICATIONS You are not permitted to give out any information or speak on behalf of the government unless authority has been given to you to do so. Such actions can attract arrest and even imprisonment.

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Lami

25 Dec, 2025

Communication in the civil service is not the same as communication else where. There are particular channels of communication that is akin to the civil service. In the civil service, briefs, memos, newsletters and so on are used as communication channels. Not every document in the civil service is open to the puplic. There is what is called the oath of secrecy. Every verbal pronouncement in the civil service must be documented before it can be implemented.

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